Privacy Policy

Last Updated: [18/11/2023}

INTRODUCTION

This Privacy Policy describes how Smart Home Labs (referred to as the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.witron.com.au (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please carefully read this Privacy Policy. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy: We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect and have collected personal information about you from various sources, including direct submissions, cookies, and third parties. The information collected depends on how you interact with us.

Information We Collect Directly from You

Information you submit through our Services may include:

  • Basic contact details (name, address, phone number, email)
  • Order information (billing and shipping address, payment confirmation)
  • Account information (username, password, security questions)
  • Shopping information (viewed items, cart contents, wishlist)
  • Customer support information (communications with us)

Information We Collect through Cookies

We collect Usage Data through cookies, pixels, and similar technologies. This includes device information, browser details, network connection information, and IP address.

Information We Obtain from Third Parties

We may obtain information from third parties, including vendors, service providers, and partners, for various purposes such as order fulfillment, analytics, and marketing.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for:

  • Providing Products and Services
  • Marketing and Advertising
  • Security and Fraud Prevention
  • Communication with You

Cookies

We use cookies to power and improve our Services, remember user actions, and run analytics.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information to third parties for legitimate purposes, including:

  • Vendors and service providers
  • Business and marketing partners
  • Affiliates

For details on information categories disclosed and shared, refer to the "Categories of Recipients" section.

USER-GENERATED CONTENT

The Services allow user-generated content. Content submitted to public areas becomes accessible by anyone. We are not responsible for the privacy or security of publicly available information.

THIRD-PARTY WEBSITES AND LINKS

Our Site may contain links to third-party websites. We are not responsible for their privacy or security policies.

CHILDREN'S DATA

The Services are not intended for children, and we do not knowingly collect personal information from children.

SECURITY AND RETENTION

No security measures are perfect. We recommend not using unsecure channels for sensitive information. Retention periods vary based on operational needs and legal obligations.

YOUR RIGHTS AND CHOICES

You may have rights, including access, deletion, correction, and opting out of targeted advertising. We will not discriminate for exercising these rights. Verification of identity may be required.

COMPLAINTS

If you have complaints about how we process your personal information, contact us. You may appeal our decision or lodge a complaint with your local data protection authority.

CONTACT

For questions please contact us at:

  • Email: sales@witron.com.au
  • Address: 13-21b Mandible Street, Smart Home Labs, Alexandria, NSW, 2015, Australia